Oh! That Elusive Value…

Value to a customer is defined by that customer…

Last updated on January 26th, 2022 at 05:11 am

Value is the result of the subjective assessment that answers the question: “What’s in it for me?”  Value is subjective, and is “in the eye of the beholder,” as determined by individuals.  But in the business context, we can model value with the following formula:

Value = Benefits – Cost

Continue reading “Oh! That Elusive Value…”